My Encounter with the Dark Side of Vodafone
I have been a Vodafone prepaid subscriber for almost 8 years and till a week ago I was satisfied with their customer service. My last week was peppered with arguments with whichever person called me and left me utterly frustrated and exhausted. To give a background, I was recently contacted by Vodafone regarding a postpaid plan which they felt was suitable for me. The executive informed me about the plan - Rs. 399 monthly rental with unlimited local/STD calls, 100 SMS and 21 GB worth of 4G data. The executive informed me that all I had to do, if I wanted to avail the offer, was to provide a Photo, a photo ID and an address proof to the executive who would visit me at my home. Besides providing this information, the executive asked me one question - "Are you working currently?" to which I replied in the negative since I was looking for employment after my MBA course which would end in 2-3 weeks. This was the first call. When I asked them to forward me the offer detai